Business services are non-physical services that help companies achieve their goals and earn profits. They include IT, accounting and other departments that support a company’s internal operations. Companies may also offer their business services to other businesses through a service-based model. For example, a software development company might provide custom software services to other businesses.
In recent years, technology and digitalization have transformed the business services sector, enabling organizations to scale quickly and respond to shifting requirements. Many new startups have emerged, offering innovative and flexible business solutions to meet rapidly transforming customer demands and expectations. The coronavirus pandemic has accelerated these trends, with more companies outsourcing their business services to third-party vendors.
A key challenge for these businesses is to maintain agility and deliver quality service while keeping costs under control. A business services management (BSM) solution helps bridge the gap between IT services and business outcomes, ensuring that business service capabilities are aligned with the organization’s strategic objectives.
BSM provides visibility into IT assets across hybrid infrastructure and enables you to model your business services and the supporting technical services that they depend on. Mapping business services to technical services gives incident responders context on the impact of an incident on the business. You can also use this information to prioritize incidents and make informed decisions.
To create a business service, navigate to Services > Business Services and select Add New Business Service. Name: Enter a name that will define the business service. Team (Only available on the Business, Enterprise for Incident Management and Digital Operations (legacy) plans): Select a team that will be responsible for this business service.